Clients rely on us and our ability to understand and tailor our solutions to their needs and thereby provide better service.

Specialization spread over time
CALTEC has a head start over several recent market entrants. The management team having domain expertise spanning the time Contact Centers emerged in the country, in 5 years of the organisations presence in the market, we have gained sound knowledge of business practices. Our extensive experience gained through our association with several industry leaders across verticals has helped us build best practices and unparalleled capabilities for the domestic market.

Customized solutions
Rather than merely providing generic services, we believe in understanding the client's needs first to provide a personalized solution to each of our clients. Customization and flexibility are the two attributes that have helped us build successful long-term strategic relationships with clients. At CALTEC, we have a track record of providing customized solutions to clients across Industry segments. Our solutions cover IP, customized CRMs, and CTIs

Sharing of best practices
CALTEC leverages its knowledge and understanding of international best practices such as process optimization, cultivating a culture of partnership, and maintaining high levels of governance and compliance.

Unmatched quality standards and strong process management
We do much more than managing a phone call. We manage customer relationships to deliver consistent and quality customer service. At CALTEC, we have set up a strong process measurement system to ensure adherence to both service levels (critical to quality) and process measures (critical to process).

End-to-end service delivery capability
CALTEC offers a complete range of services from Contact Centre to Business Process Outsourcing to fulfillment services, IT solutions, and process consulting

Well-balanced management team
At CALTEC, we are guided by a stable and experienced management that has been with the organization since inception. Our management team has been actively involved in setting up and managing large operations across customer service, outbound telemarketing, back office, finance.

In-house technology support and information security
CALTEC employs an open technology platform with the ability to integrate with client's systems. Our robust technology Infrastructure offers scalability, flexibility, risk mitigation and high security. Our technology infrastructure and processes are in accordance with industry benchmarks for data security. We have also initiated multiple digitisation projects in-house to develop customized solutions tailored to the needs of our clients and improve productivity thus impacting process efficiency.

Well-trained and focused work force
CALTEC's well-trained resources provide the capability to deliver quality customer service in multiple languages. Our recruitment channels and training programs enable us to quickly ramp up and map the right people for our various client engagements. We employ best practices in HR to keep our resources motivated and dedicated. We are the only domestic BPO to provide transport facility to our customer service agents. It is not surprising therefore that we have the lowest attrition rate in the industry.