|
CALTEC
has been consistently creating positive business impact on behalf
of clients across market segments, including Financial Services,
Insurance, Retail, Telecom and Hospitality. Most of the clients
who have benefited form our outsourcing services are global market
leaders in their industry.
|
|
Banks,
Financial Institutions and Insurance: |
Top |
|
• Centralised
Inbound and Outbound Response management for Customer
Enquiries.
• Lead Generation and Customer Acquisition.
• Customer Activation for Prepaid Users.
|
| Pharmaceuticals: |
Top |
|
• Centralised
Inbound Response management for Customer Enquiries.
• Order Booking and distribution.
|
| Telecom
: Entire Customer Lifecycle Management. |
Top |
• Lead
generation
• Customer activation and Engagement
• Up selling and cross selling for revenue enhancement
• Payment collection supported by field support.
• Grace calling, coercing customers to recharge and upgrade
their subscriptions.
• Customer Retention and Winback.
• Close Looping to ensure complaint resolution.
• Dealer Helpline
|
| Entertainment |
Top |
|
• Subscription
renewal and payment collection through field support.
• Pan
India HelpLine.
|
| FMCG
: |
Top |
• Inbound
Response management for Customer Enquiries.
• Centralised Order Booking and distribution.
• Complaint management. |
