CALTEC has an experienced team with complete knowledge in the Contact center consultancy and Infrastructure Development business

Contact Center Services offered by CALTEC to its corporate clients, include:
• Inbound Direct Marketing response.
• Pre-Sales support, Product Enquiries & FAQ's.
• Order Intake & Processing.
• Post - Sales Customer support Help desk & fulfilment.
• Customer Care Complaint Cell.
• Customer Relationship Management (CRM).
• Telemarketing.
• Up Selling / Cross Selling.
• Customer Loyalty Programs
• Database generation and Updation.
• Report generation for analysis and action