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Us
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CALTEC
Consulting promotes and delivers Quality consultation.
We got a team of experts having experience for last 25
years in Service industry who access contact centers,
evaluate live or recorded calls. We provide
improvement opportunities and help to develop in the
long run.
We
also consult the clients on set-up of Call Center’s
also on the infrastructure required for it. We also do
handholding of clients till Implementation stage. We
also consult on the technology to be used, the
interior, software, human resource, business
development and Network.
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We
are equipped to provide assistance in the areas of
call center start-up and design, staffing plans,
and technology acquisition and implementation.
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We
often offer assistance to call center vendors in
defining new products and services, providing
educational marketing support, or developing
customer education programs.
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CALTEC
has
an experienced team with complete knowledge in the
Contact center consultancy and Infrastructure
Development business
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Center Services offered by CALTEC
to
its corporate clients, include: |
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Inbound
Direct Marketing response. |
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Pre-Sales
support, Product Enquiries & FAQ's. |
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Order
Intake & Processing. |
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Post - Sales Customer support Help desk & fulfilment. |
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Customer Care Complaint Cell. |
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Customer Relationship Management (CRM). |
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Telemarketing. |
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Up Selling / Cross Selling. |
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Customer
Loyalty Programs |
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Database
generation and Updation. |
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Report
generation for analysis and action |
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