We apply the following six key steps toward any outsourcing initiative:

• Process Selection –Identifying and prioritizing the processes to   be outsourced.
• Transition – Managing the seamless movement of the process to   the offshore environment and its integration into existing business   operations
• Risk Management – Identifying and mitigating the risks involved   in outsourcing and in the offshore environment as well.
• Pilot - A key phase in the outsourcing life cycle in which we   carefully monitor and track the primary dependencies that affect   the performance for a given process in the offshore   environment.
• Ramp Up - Consequent to the success of the pilot, infrastructure   and resources are scaled up to meet specified   client volumes.
• Business as Usual - The process is completely set up and   operational leading to business as usual.