CALTEC help to raise the Quality audits for contact centers through effective and Quality training

 • Training in Quality Systems.
 • Documentation of Quality manual and business processes.
 • Training of internal auditors.
 • Implementation and monitoring through internal audits, extrinsic audits and management
 • Reviews.

Therefore through our Quality Audit process we ensure the client the best delivery of his/her assignment and also best effective utilization of the resources.


Quality Audit refers to evaluation of policies, procedures and practices to determine the effectiveness of employee of an organization. Also periodical reviews of the effectiveness of a management by:.

 • Measurement of the effectiveness of personal programmes and activities.
 • Determination of what should or should not be done in the future as a result of such    measurement.
We at Caltec help the company to raise their Quality Standards by our effective Quality Audit training.