CALTEC is committed to protecting its clients' interests and enabling business continuity during crisis situations. A robust infrastructure, strong scalability platform and diverse and reliable connectivity solutions are the key factors in executing the CALTEC Business Continuity plan.

Crisis Management Plan
At the core of the Business Continuity plan is a Disaster Recovery Plan, which lets CALTEC management maintain business operations in the event of failure or natural disaster. At a corporate level, the plan has been fully evaluated and tested to address all business continuity needs.

The Disaster Recovery Plan forms the basis of CALTEC's strategy to implement Business Continuity and Crisis Management across client operations.

Robust Security Measures
At CALTEC, security and confidentiality is built into all policies. The policy includes personnel, physical and environmental access control, and compliance.

CALTEC maintains stringent levels of security in all its facilities including:

• Appropriate alarm systems
• Security access system controls
• Internet Firewall
• Fire detection and suppression systems
• Employee background checks

Physical Security
Several steps undertaken as part of CALTEC's physical security plans include:
• Data center with single entry situated away from operations area
• Zoned access for visitors and employees alike
• Security guards at each level as well as main entry and exit points
• Audit trail of user sign-on and sign-off
• Physical access control log sheets

CALTEC has proven its commitment to fostering and maintaining long-term goodwill and trust with clients by effectively safeguarding highly sensitive information, such as personal information, confidential documents, credit card information and social security numbers, etc.