CALTEC robust technology infrastructure is backed by a resilient network that integrates with multiple technology platforms and built in redundancies. We follow stringent standards and certification for data security. Our dedicated software team undertakes multiple digitisation projects to develop customised solutions for our clients that drives productivity and efficiency in all processes.

Realizing the benefits of technology in ensuring quality and productivity, CALTEC has formulated a detailed IT strategy that delivers value to our clients. Our technological capabilities across channels of communication are detailed below -

Voice Connectivity
CALTEC uses Distributed Architecture to manage its incoming call traffic. With this centralized architecture, CALTEC has deployed switch based ACD & CTI infrastructure. All call is handed over to an ACD for skill based routing of calls to the relevant agents.

Data Connectivity
CALTEC has deployed solutions to enable scanning, workflow management, terminal emulation, data collation, and reporting to ensure high quality customer relationship management.

Software Capabilities
CALTEC has a dedicated software engineering team which develops customized applications for all phases of operations. The team develops secure applications that integrate easily with our client's IT environment.