Transition has been a key differentiator in all processes outsourced to Intelenet and clients consistently marvel at our attention to detail and ability to quickly ramp up projects with little or no concerns. To do so, we deploy a proprietary tool called FACTS that is used from the inception of a project to its service delivery.

FACTS is an acronym that stands for:.

Some of the measures we deploy for recruitment and training include:

• Familiarize - the team with the data
• Assess - the facts and knowledge at hand
• Customize - the solution to suit the client needs.
• Translate - the solution into processes and procedures
• Stabilize - the procedures and processes into practices

This in-house tool provides a defined step-by-step approach to transitioning processes, thus ensuring that all offshoring aspects are considered:

• Spans across the entire lifecycle of the project transition
• Flexible and scalable across verticals and industries
• Enables Intelenet to leverage better control in project delivery, cutting out any margin for error
• Imbibed across the organization and has a distinct Six Sigma and   TQM (Total Quality Management) flavor